New England Land Survey, Inc. (“New England Land Survey,” “NELS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, communicate with us by telephone, email, or SMS/text message, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with NELS, we may collect the following categories of information:

• Your name;
• Mailing address, property address, or other location information relevant to a surveying project;
• Telephone number, including mobile telephone number;
• Email address;
• Information about your property, project, requested survey, or related transaction;
• Information provided when requesting a quote, estimate, or service;
• Information provided during telephone conversations or other communications;
• Text messages and other communications exchanged with us;
• Billing and payment-related information, when applicable;
• Information submitted through forms on our website;
• Website and device information, such as IP address, browser type, device information, pages visited, referring pages, and similar usage data; and
• Other information you voluntarily provide to us.

2. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests for information;
• Prepare and provide quotes, estimates, and surveying services;
• Process and manage orders, projects, appointments, property access, and scheduling;
• Communicate with customers and other authorized project participants about project status, billing, customer service, or other service-related matters;
• Send administrative or transactional notifications;
• Communicate by telephone, email, and SMS/text message when permitted and appropriate;
• Confirm or follow up on requests submitted through our website;
• Improve our website, services, security, and customer communications;
• Maintain business, project, accounting, and compliance records;
• Protect against fraud, unauthorized activity, misuse, or security incidents;
• Comply with applicable laws, regulations, legal process, and professional obligations; and
• Carry out other purposes disclosed to you at the time information is collected.

We do not require personal information that is not reasonably necessary to communicate with you, evaluate or perform requested services, maintain our records, or comply with applicable obligations.

3. SMS/Text Messaging

If you provide your mobile telephone number and affirmatively consent to receive text messages from New England Land Survey, we may use SMS/text messaging to communicate with you regarding your inquiry, quote, project, order, scheduling, property access, service status, billing, customer service, or other communications related to your relationship with us.

Message frequency varies based on your interactions with us and the status of your inquiry or project. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing goods or services from NELS.

You may opt out at any time by replying STOP. After you send STOP, we may send one confirmation message acknowledging the opt-out. You may reply HELP for assistance or contact us at (508) 987-0025 or info@nelandsurvey.net.

Important SMS Privacy Statement. We do not sell or share your SMS opt-in data, mobile telephone number, or SMS consent information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers acting on our behalf as necessary to provide the messaging service, or as required by law.

4. SMS Consent and Website Forms

When we collect a mobile telephone number through our website or another electronic form for SMS communications, we will use a clear consent mechanism. Where applicable, the disclosure will state that you agree to receive text messages from New England Land Survey, describe the types of messages you may receive, explain that message frequency varies and message/data rates may apply, and provide STOP and HELP instructions.

SMS consent is not inferred merely because you provide a telephone number. Where a website form includes an SMS opt-in checkbox, the checkbox should be optional and not pre-selected.

5. How We Share Information

We may disclose personal information to trusted service providers when reasonably necessary to operate our business, provide surveying services, maintain our website and systems, process payments, communicate with customers, or comply with law. These providers may include website hosting and technology providers, customer relationship management and communications platforms, telephone and SMS providers, email providers, payment processors, information technology and security providers, professional advisers, and contractors supporting our operations.

We do not sell personal information. We also do not sell, rent, or share mobile telephone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

6. Website Information and Cookies

Our website may use cookies, analytics tools, logs, or similar technologies to operate the website, understand traffic, improve functionality, maintain security, and enhance user experience. These technologies may collect information such as IP address, browser type, device type, pages viewed, referring website, and approximate geographic information. You may be able to control certain cookies through your browser settings; disabling cookies may affect website functionality.

7. Communications and Telephone Calls

When you communicate with us by telephone, email, text message, website form, or other means, we may retain those communications as business records. Telephone calls may be monitored or recorded where permitted by applicable law and where appropriate notice or consent is provided.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. No website, electronic communication system, or transmission method can be guaranteed to be completely secure. You should avoid sending highly sensitive information by text message or unsecured electronic communication unless specifically requested by us and an appropriate method has been provided.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, perform and document surveying work, maintain business and project records, comply with legal, accounting, professional, or contractual obligations, resolve disputes, enforce agreements, and protect legitimate business interests. SMS consent and opt-out records may be retained to document communication preferences and help prevent unwanted messages.

10. Your Choices

• Ask questions about the personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion where legally and operationally appropriate;
• Opt out of marketing communications;
• Opt out of SMS communications by replying STOP; and
• Contact us with questions or concerns about our privacy practices.

Certain information may need to be retained because of legal, contractual, accounting, surveying, professional, or other business requirements.

11. Children’s Privacy

Our website and services are intended for adults and businesses and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policy of any third-party service you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this policy. Changes become effective when posted, unless otherwise stated.

14. Contact Us

Questions about this Privacy Policy, our use of personal information, or SMS communications may be directed to:

New England Land Survey, Inc.
710 Main Street
North Oxford, MA 01537
Phone: (508) 987-0025
Email: info@nelandsurvey.net
Website: nelandsurvey.net